Alerts for faults and thresholds

Set a threshold per register and choose who gets the email.

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When an alert triggers

A rule compares a register value with a threshold.

Threshold
Greater than, less than, equal to or not equal to a value
Fault
Not equal to 0 on the fault code register catches every fault
Offline
An offline rule reports when a gateway goes offline and closes when it is back
Severity
Info, warning or critical

Who gets the alert

For each rule, choose whether the email goes to you, the end user or both.

Channels
Email, a notification in the portal or a webhook to your own system
Recipients
Your organisation's alert list, extra addresses per rule and subscribers per gateway
Quiet hours
Per rule or for the whole organisation, for example from 22:00 to 07:00
Repeats
A minimum interval per rule between two emails, or one digest instead of separate emails

The alert email with the measured value

The subject names the customer and the rule. Below it are the time, the gateway and the measured value.

In the portal, an alert is active, acknowledged, returned or resolved. The history shows who acknowledged it and when.

Want to see how it works?

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