Signing in does not work

The portal is at portal.modbuscloud.com. You also sign in there after an order in the webshop, because modbuscloud.com has no account of its own. If your details are wrong, the sign-in screen says Invalid credentials. Please check your email and password. Check the email address first.

The sign-in screen rejects your details

The portal does not say whether the email address or the password is wrong.

The email address does not belong to your account

Your account belongs to one email address. Sign in with the address you registered with, or the address that received the invitation or the order email.

You forgot your password

You set a new password with a link that the portal emails you.

1. Start the reset

   On the sign-in screen, click Forgot password?

2. Enter your email address

   In Email address, enter the address of your account.

3. Request the link

   Click Send reset link. The portal shows Check your inbox.

4. Open the link in the email

   In the email Reset your password, click Set new password.

5. Choose a password

   In New password, enter a password of at least 8 characters.

6. Repeat the password

   In Repeat password, enter the same password.

7. Save the password

   Click Change password. The portal sends you to the sign-in screen, where you sign in with the new password.

If no email arrives, check your spam folder. The portal only sends an email if an account exists for that address. If the link in the email no longer works, the page shows the button Request new reset link. Click it and start again.

Your account has no password yet

An account that was created with an order in the webshop has no password yet. The first time, you sign in with the button Sign in to the portal in the order email. On the page that opens, click Log in to the portal once more. The link in the email works once and then expires. If the page shows This link no longer works, or if you want to sign in again later, set a password with the steps above.

The link in your invitation does not work

The portal then shows Invalid invitation with the reason below it, or it says that you are signed in with a different account.

The invitation has expired

The reason is then This invitation has expired. An invitation expires 7 days after it was sent. Ask the colleague who invited you to send it again. How that works is described in Revoke or resend an invitation.

The invitation was already used or revoked

If you already accepted the invitation, the portal says This invitation has already been accepted. Click Go to sign in and sign in with your email address and password.

If the invitation was revoked or the link is incomplete, the portal says Invitation not found or invalid. Open the link again from the email. If it still does not work, ask for a new invitation.

You are signed in with a different account

The portal names the address you are signed in with and the address of the invitation. Click Sign out and continue. Then create the account for the invited address. If you already have that account, click Sign in under Already have an account?

Your account already belongs to another organisation

An account belongs to one organisation. If your account already belongs to another one, the portal says You are already a member of this organization. when you accept. Ask your colleague to invite a different email address. If you created an organisation by mistake, contact support.

The portal asks how you want to start

The screen How would you like to start? appears when your account does not belong to an organisation.

Your account is new

If you sign in for the first time after an order in the webshop, choose I'm starting a new company. You become the owner of a new organisation. How you create it is described in Sign in and create your organisation.

You belong to the organisation of a colleague

The screen also appears if you were removed from the organisation, or if you sign in with a different address than the one you were invited on. Then choose one of these routes.

• If your colleague gave you a join code, choose I have a join code. In Join code, enter the 6 characters and click Join.
• Choose I'm looking for my colleague's account. In Your colleague's email, enter the address of the owner and click Send request. If the address does not belong to an owner, you receive no message.
• If you received an invitation on a different address, open the link in that email. There you sign out and continue with the invited address.

How your colleague creates a code is described in Create a join code.

You are signed out in every browser

The portal shows the sign-in screen again on your computer and your phone.

Someone chose Sign out on all devices

Sign out on all devices under Settings > Security ends every session of your account, including the browser where you click it. Sign in again. If you did not click it yourself, someone else was signed in with your account. Then change your password, as described in Secure your sign-in and account.

Contact support

If it still does not work, contact us through the support page. Include the email address of your account, the message on the screen and the moment it went wrong. Never send your password.